Refund Information

We hope that you enjoy the purchases you make from A Furry Tail. However if you have any issues with a product, please contact us on the following email afurry-tail@outlook.com

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How to return an item  - 

Please contact us via email if there are any issues with an item with a description of the issue and we will provide information on returning. 

Emails will be replied to within 5-7 working days.

We will confirm receipt of the item in question and aim to arrange postage within this time frame following product inspection. 

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Items can only be returned with the following terms -

Item is damaged or not fit for the intended purpose. 

Partial refund may be offered depending on the items issue.

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IF ITEMS ARE CUSTOM MADE/RHINESTONE EMBOSSED REFUNDS ARE UNLIKELY TO BE ACCEPTED AS THESE ARE MADE TO ORDER. 

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